Terms and Conditions of TransferPRO

These terms and conditions govern the contractual relationship between the operator of the TransferPRO service (the "Carrier") and the person ordering transport (the "Customer"). The subject of the contract is the provision of occasional road passenger transport using the Carrier's vehicles based on the Customer's order.

Company name: Dmitriy Kotov

Registered office: Březina 59, Březina, 338 24

Company ID (IČO): 75570912

VAT ID (DIČ): CZ8210299911

E-mail: info@transfery.pro

Phone: +420 778 677 353

The Carrier is registered in the Czech Trade Register and operates road motor transport under a valid licence pursuant to Act No. 111/1994 Coll., on Road Transport, and Act No. 455/1991 Coll., on Trade Licensing.

3.1 The Customer orders transport via the online booking form at www.transfery.pro, by e-mail or by phone.

3.2 The order must contain: date and time of transport, pickup location, destination, number of passengers, vehicle type and contact details (first name, surname, e-mail, phone).

3.3 By submitting the order, the Customer confirms that they have read and agree to these terms and conditions.

3.4 The transport contract is concluded upon confirmation of the order by the Carrier (by e-mail or SMS).

3.5 The Carrier reserves the right to reject an order, in particular for capacity or technical reasons.

4.1 The price is determined by the Carrier's valid price list published on the website:

• Fixed prices for Václav Havel Airport Prague ↔ Prague routes: Car 875 CZK (35 EUR), Van/Minibus 1,000 CZK (40 EUR), Bus 3,750 CZK (150 EUR).

• For other routes, a per-kilometre rate by vehicle type: Car 40 CZK/km, Van 45 CZK/km, Bus 70 CZK/km.

4.2 The final price is always rounded up to whole hundreds of CZK.

4.3 Payment is made online by payment card via the secure Stripe payment gateway when completing the booking, unless agreed otherwise.

4.4 If payment is not made in advance, the Carrier is not obliged to perform the transport.

4.5 The Carrier is entitled to require payment of the full price even if the Customer uses only part of the transport.

4.6 International Payments: All prices on the website are displayed in EUR or CZK. If the Customer pays with a payment card issued outside the European Union (e.g., USA, Canada, United Kingdom, Australia, etc.), the amount may be converted to the Customer's local currency using their bank's exchange rate. The Customer's bank may charge a foreign transaction fee or currency conversion fee. These fees are fully borne by the Customer, and the Carrier is not responsible for them. The final amount deducted from the Customer's account may differ from the price shown on the website due to exchange rate differences and bank fees.

5.1 The Customer may cancel the order without giving a reason.

5.2 Cancellation fees depend on the time remaining before the scheduled transport:

• 24 hours or more before: no cancellation fee, 100% refund of the amount paid.

• 12–24 hours before: cancellation fee of 50% of the total price.

• Less than 12 hours before: cancellation fee of 100% of the total price (no refund).

5.3 Cancellation must be made in writing (by e-mail) or by phone.

5.4 Refunds are made using the same method as the payment (back to the payment card) within 14 working days of cancellation.

6.1 The Carrier undertakes to provide transport with a vehicle matching the ordered type, in proper technical condition, clean and equipped in accordance with applicable regulations.

6.2 The Carrier undertakes to provide a driver with the appropriate driving licence and professional competence.

6.3 The Carrier is entitled to refuse transport of persons under the influence of alcohol or other intoxicating substances, persons endangering the safety of the transport, or persons who could damage the vehicle.

6.4 The Carrier is not liable for delays caused by force majeure, unforeseeable circumstances or third-party interference (accidents, road closures, extreme weather, etc.). In such cases the Carrier will inform the Customer without delay and seek an alternative solution.

6.5 The Carrier is not liable for the Customer's luggage beyond mandatory insurance under applicable law.

7.1 The Customer must be at the agreed pickup location on time.

7.2 The Customer must provide truthful and complete contact details.

7.3 The Customer must follow the driver's instructions regarding safety and transport rules.

7.4 The Customer is liable for damage caused to the vehicle through their fault.

7.5 The Customer must pay the transport price pursuant to Article 4 of these terms.

7.6 In case of a flight delay, the Customer must inform the Carrier without delay. The Carrier will attempt to adjust the pickup time if operationally possible.

8.1 The Carrier processes the Customer's personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll., on Personal Data Processing.

8.2 Personal data are processed solely for the purpose of providing the transport service and related communication.

8.3 Detailed information on personal data processing is provided in the separate "Privacy Policy" document available on this website.

9.1 The Customer is entitled to file a complaint about the services provided.

9.2 Complaints must be submitted in writing to info@transfery.pro without undue delay, no later than 30 days after the transport.

9.3 The complaint must state the Customer's identification, a description of the defect and the requested remedy.

9.4 The Carrier will settle the complaint within 30 days of receipt.

9.5 In case of a justified complaint, the Customer is entitled to a reasonable discount or a full refund, depending on the severity of the defect.

10.1 These terms and conditions are valid and effective from 1 January 2025.

10.2 The Carrier reserves the right to amend these terms unilaterally. Changes take effect on the day of publication on the website.

10.3 Orders placed before a change are governed by the terms effective at the time the order was submitted.

10.4 Matters not covered by these terms are governed by Act No. 89/2012 Coll., the Civil Code, and other applicable Czech law.

10.5 These terms are drawn up in Czech. In case of discrepancy between language versions, the Czech version prevails.

10.6 Disputes will primarily be resolved by agreement. In case of litigation, the court with jurisdiction is determined by the Carrier's registered office.